Step-by-step help Help & Frequently Asked Questions
Choose what you want to do. Each answer uses the same words you will see on the LKPS website.
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Account and sign-in help
How do I create my LKPS account? Show steps
Look for: Register
- Open the Login page.
- Under the blue Login button, select Register.
- On Account, enter your first name, last name, email, phone number, and a password. Your password needs at least 8 characters, including an uppercase letter, a lowercase letter, and a number.
- Select Next. Complete the Personal and Address pages. Fields marked with a red * must be completed.
- On Family, you may add a spouse, dependents, or a caretaker. This page is optional.
- Select the blue Register button once. The website will tell you to check your email.
- Open the LKPS email and select its verification link. After your email is verified, an LKPS administrator reviews the membership request. You can sign in after approval.
If a family member will manage your account, enter their email under Caretaker. It must be different from your email.
Create my account
I registered but did not receive the verification email. What do I do? Show steps
- Check the Spam or Junk folder in your email.
- Open Resend Verification Email.
- Enter the same email address you used when registering.
- Select Send Verification Link, then check your email again.
How do I sign in? Show steps
- Open the Login page.
- Enter your Email or Username.
- Enter your Password. Select the eye button beside the password if you want to see what you typed.
- Select the blue Login button. A successful login opens your Dashboard.
If the page says your account is pending approval, your email was recognized but an LKPS administrator has not approved the account yet.
Go to Login
I forgot my password. How do I reset it? Show steps
Look for: Forgot your password?
- Open the Login page.
- Select Forgot your password? below the blue Login button.
- Enter the email address on your LKPS account.
- Select Send Reset Link.
- Open the email from LKPS and select its reset link. The link is valid for 1 hour.
- Enter the new password twice. It needs at least 8 characters, including an uppercase letter, a lowercase letter, and a number.
- Select Reset Password. You will then return to Login.
For privacy, the website always says a link was sent. If no email arrives, check Spam or Junk and confirm that you used the email on your LKPS account.
Reset my password
Your information
Profile and family
How do I update my phone number, address, or other information? Show steps
- Sign in.
- At the top-right, open the round person menu and select Profile. You can also select Edit Profile on the Dashboard.
- Change the information that needs updating.
- Scroll to the bottom and select Update Profile.
Your email address cannot be typed over directly. Use the separate Change Email button beside it.
Open my Profile
How do I change my profile photo? Show steps
- Open Profile.
- Select Change Photo under the round picture.
- Choose a JPEG, PNG, or WebP picture from your device. The original file must be under 5 MB.
- Move and resize the crop box until your face is centered.
- Select Crop & Upload.
How do I add my spouse or a dependent? Show steps
- Open Profile.
- Scroll to Family Members.
- Select Add Family Member.
- Choose Spouse or Dependent under Relation.
- Enter the family member's information. First Name is required.
- Select Add Member.
To update an existing family member, select the pencil button beside their name.
How do I change my email or password while signed in? Show steps
Change email
- Open Profile and select Change Email.
- Enter the new email and your current password, then select Send Verification.
- Verification links are sent to both your old and new email addresses. Select both links within 1 hour.
Change password
- On Profile, scroll to Change Password.
- Enter the new password and select Update Profile. Leave this box empty when you do not want to change the password.
How can a trusted family member help manage an account? Show steps
- Both people must have LKPS accounts.
- Open Dashboard and find Account Delegation.
- Enter the other member's email.
- Choose either I want to manage their account or I want them to manage mine.
- Select Request. An LKPS administrator must approve the request.
After approval, the caretaker can use the Switch account control shown below the top bar. A yellow banner identifies the account currently being managed.
Everyday tasks
Events, members, and notifications
How do I find another member? Show steps
- Sign in. The Member Directory is available to signed-in members.
- Open the round person menu at the top-right and select Members.
- Enter a First Name, Last Name, City, or State and select Search.
- Select a result row to see the member's available details.
- For more choices such as email, phone, Gam, Family Atak, or occupation, select the button with the slider icon beside Search.
How do I register for an event? Show steps
- Open Events. The Upcoming Events tab opens first.
- Find the event and select View Details.
- Sign in if the page asks you to log in.
- In the Register box, follow what the event shows. A family event may ask you to select attendees before calculating the price.
- For a free event, select Register Now (Free) or Register (Free). For a paid event, complete the PayPal payment shown on the page.
- Wait for the Registered! message before leaving the page.
If the event has ended or registration is closed, the page says registration is closed and does not show a registration button.
How do I turn website notifications on or off? Show steps
- Sign in and look for the bell near the top-right.
- The first time, select the bell and allow notifications when your browser asks.
- Select the bell again to open Notification Preferences.
- Turn News, Events, Donations, Membership Updates, or Announcements on or off.
- Select Save. To stop every website notification, select Disable All.
The bell only appears when the browser and device support website notifications.
How do I make a donation? Show steps
- Sign in, open the round person menu at the top-right, and select Donate.
- Select $25, $50, $100, or $250, or type another amount of at least $1.
- Choose General, Scholarship Fund, Convention, or Other.
- You may add a message. Select I consent to public acknowledgement of my name only if you want your name shown publicly.
- Review the Donation Summary, then use the PayPal button and complete the payment.
- Wait for Thank you for your donation! before leaving the page.
Payment details are entered in PayPal, not stored in the LKPS form. The page may also show a separate Zeffy option when it is available.
Open Donate
How do I become a Lifetime Member? Show steps
- Sign in and open Dashboard.
- In My Membership, select Become a Lifetime Member.
- Review the family members and Payment Summary. Individual membership is $250. If a spouse is on your family record, the $500 family plan includes you, your spouse, and children under age 16.
- Use the PayPal button and complete the payment.
- Wait for the message Transaction completed! Lifetime membership activated.
A dependent age 16 or older needs a separate membership. The page identifies who is included before payment.
View Lifetime Membership
Where do I find news, old events, photos, and dark mode? Show answer
How do I sign out safely? Show steps
- Open the round person menu at the top-right.
- Select Logout.
- On a shared computer or phone, close the browser window after you return to the home page.
Still need help?
An LKPS volunteer can help you.
Tell us what you were trying to do and what message you saw. Never send your password.